When a user places an order, its initial order status will be
Pending (See #1029 below), which indicates Bolt is reviewing the order. There are three potential statuses the order may take after review:
When Bolt suspects the transaction is likely fraud, Bolt rejects the transaction. In this case, the status will show “Pending”, but a high-risk mark will be displayed next to the order number (#1031). You may either “force approve” or “confirm rejection” in the Bolt Merchant Dashboard.
When Bolt is confident an order is fraud, Bolt irreversibly rejects the transaction. The status will show "Pending", but the text color will turn red and the order amount will have a line through it (#1030) to indicate the order has been canceled.
When Bolt approves the order, the status will be updated to "Paid" (#1028). If “auto capture” is enabled, payment is captured at this point. Otherwise, the payment will be captured when the invoice is issued.
Shopify Admin Dashboard
Bolt Merchant Dashboard
Refunds are best processed by issuing a refund through Shopify as the Bolt Merchant Dashboard will not automatically sync with your order management system.
See more information in our support site articles: Issue a Refund
For details on refunds with Shopify go here.
Updated 13 days ago