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Shopify Operations

Order Review and Statuses

When a user places an order, its initial order status will be Pending (See #1029 below), which indicates Bolt is reviewing the order. There are three potential statuses the order may take after review:

  • Bolt Rejected - When Bolt suspects the transaction is likely fraud, Bolt rejects the transaction. In this case, the status will show “Pending”, but a high-risk mark will be displayed next to the order number (#1031). You may either “force approve” or “confirm rejection” in the Bolt Merchant Dashboard.
  • Cancelled - When Bolt is confident an order is fraud, Bolt irreversibly rejects the transaction. The status will show "Pending", but the text color will turn red and the order amount will have a line through it (#1030) to indicate the order has been canceled.
  • Paid - When Bolt approves the order, the status will be updated to "Paid" (#1028). If “auto capture” is enabled, payment is captured at this point. Otherwise, the payment will be captured when the invoice is issued.
Shopify Admin Dashboard

Shopify Admin Dashboard

Bolt Merchant Dashboard

Bolt Merchant Dashboard

Shopify Operations


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