Merchant Dispute Guide

Merchants are able to dispute shopper chargebacks. In order to dispute a merchant-liable chargeback, you must submit proof that the customer’s claim is invalid. The more evidence you provide, the better your chances are of winning the dispute. The needed documentation may differ depending on the chargeback reason. Read Bolt’s Chargeback policy for more information.

How to Dispute Common Chargeback Scenarios

For more information about chargeback reasons, codes, and required documentation, refer to Dispute Documentation.