Merchants can override Bolt’s fraud decision while an order is in the
Recently Rejected status. This action is called a force-approval. Bolt does not indemnify any fraudulent chargebacks incurred on force-approved orders.
If the Rejection Override Window ends without a forced approval, the authorization is voided without capture. The order’s status then changes from
Recently Rejected to
When to Force-Approve an Order
Generally speaking, we do not recommend force-approving orders. Bolt’s fraud detection is highly sophisticated. It collects numerous data points on each order to determine whether the activity is fraudulent. Additionally, part of the reason you’ve purchased our product is so that you don’t have to worry about reviewing orders.
However, force approval may be appropriate in the event that you’ve had personal contact with the customer who was rejected (for example, an in-person visit) and feel entirely confident that the order is legitimate. Otherwise, we recommend keeping the order in a rejected state.
How to Force-Approve an Order
- Log into the Bolt Merchant Dashboard.
- Select Transactions at the top of the page.
- Locate the transaction that you are looking to refund. You can search on: customer name, order number, Bolt transaction ID, or customer email.
- Select the transaction to open the transaction details. Note that only transactions with a status of
Recently Rejectedcan be force-approved.
- Select Force Approve.