Merchants can override Bolt’s fraud decision while an order is in the Recently Rejected status. This action is called a force-approval. Bolt does not indemnify any fraudulent chargebacks incurred on force-approved orders.
If the Rejection Override Window ends without a forced approval, the authorization is voided without capture. The order’s status then changes from Recently Rejected to Permanently Rejected.
Generally speaking, we do not recommend force-approving orders. Bolt’s fraud detection is highly sophisticated. It collects numerous data points on each order to determine whether the activity is fraudulent. Additionally, part of the reason you’ve purchased our product is so that you don’t have to worry about reviewing orders.
However, force approval may be appropriate in the event that you’ve had personal contact with the customer who was rejected (for example, an in-person visit) and feel entirely confident that the order is legitimate. Otherwise, we recommend keeping the order in a rejected state.
Recently Rejected can be force-approved.