Bolt strongly recommends that you utilize your eCommerce platform’s order management system to issue refunds. This action triggers Bolt to issue a refund to the shopper. Bolt retains both the processing fee and Bolt fee on refunded transactions.
Refunds issued through the Bolt Merchant Dashboard are not automatically synced with your order management system.
Completedcan be refunded. A refund cannot be issued if there is an active chargeback dispute, fraudulent or non-fraudulent, open on the transaction.
The refund is added as a note at the bottom of the transaction details panel. This note contains a link to the refund transaction.
After submission, the refund begins processing and your shopper is notified about the refund via email. Depending on the issuing bank, it might take up to 7 days for the refund to show up on the customer’s bank or card statements.
Refer to each eCommerce platform’s official documentation when issuing refunds from their admin console.
You can also refer to the Platform Operations section of our documentation for any unique steps available for your eCommerce Platform.
Merchants must wait for the transaction to be settled before issuing a refund. Issuing a refund before settlement presents an error stating the refund could not be completed.