Order Status Mapping
Order Review and Status Changes
When a shopper places an order, the initial order status is
Awaiting Fulfillment (or
Awaiting Payment if order requires manual capture). This status is set by BigCommerce. Subsequently, Bolt will update the order status to one of the following:
|Bolt Transaction Status||BigCommerce Order Status||Description|
|Pending||Manual Verification Required||Order was created and is under review.|
|Authorized||Awaiting Fulfillment||Order passed fraud review and requires manual capture.|
|Completed||Awaiting Fulfillment||Order passed fraud review and was automatically captured.|
|Reversibly Rejected||Manual Verification Required||Order was flagged for potential fraud and qualifies for re-review.|
|Irreversibly Rejected||Cancelled||Order was not force-approved and remains rejected.|
You may see statuses in BigCommerce that do not directly map to Bolt Statuses. This may be because of your chosen capture settings.
|Unmapped BigCommerce Order Status||Details|
|Awaiting Payment||Awaiting Payment status only applies when a merchant has Bolt configured to “Authorize Only”. This status will update to “Awaiting Fulfillment” (Bolt’s “Authorized” or “Completed” statuses, depending on your Bolt capture settings) within 5 minutes.|
|Manual Verification Required||In the event that BigCommerce flags the order as fraudulent, you must manually authorize the order.|
Statuses as seen in BigCommerce’s Dashboard.