Magento Commerce

Order Review and Status Changes

As Bolt processes the order, it will transition through several different statuses:

Magento Status Description
Payment Review Orders are set to a status of payment review when a shopper places an order on your Magento store.
Processing Orders are set to a status of processing when Bolt approves the order. If you have Bolt enable ‘auto-capture’, the payment is captured at this point. Otherwise, the payment is captured when you issue an invoice.
Deferred Orders are set to a deferred status when Bolt suspects the transaction is at high risk of being fraudulent and reversibly rejects the order. You may either force-approve or confirm the rejection from the Bolt Merchant Dashboard. Deferred orders are canceled if no action is taken within a few business days.
Canceled Orders are set to a status of canceled when: an order is identified as fraudulent (irreversibly rejected) or an authorization has expired after 7 days.

Bolt and Magento Status Mapping

To understand how the Bolt and Magento statuses map to one another, use the following table:

Bolt Status Magento Status Notes
PERMANENTLY REJECTED CANCELED
IN REVIEW PAYMENT REVIEW
FAILED AUTHORIZATION PENDING PAYMENT The system creates and then deletes the order.
CANCELLED CANCELED
COMPLETED PROCESSING
AUTHORIZED PROCESSING

Transaction Void and Payment Refund

When an authorized transaction is canceled (voided) from the store admin the order is put in Canceled state.

After a refund (Credit Memo) is issued the order status gets set to one of the following:

  • Complete: if the payment was partially refunded
  • Closed: for completely refunded order payments

Platform Operations

Issue Refunds for M2
How to issue refunds for Magento Commerce.
Magento Commerce Supported Applications
Abandoned Cart Discounts+ Shipping+ Tax Calculation Marketing Klaviyo Honey 1 Native Magento Shipping Avalara Zoho 2 DOt Mailer Magestore Giftvoucher 1 NetSuite Fulfillment 3 TaxJar Metrilo Bronto Smile.io ShipHero Nosto 4 Unirgy Giftcert ShipperHQ Metrilo 1 Aheadworks Store Credit & Refund ShipStation Amasty Gift Cards Amasty Reward Points Mirasvit Store Credit Mageplaza Gift Card Requires additional set-up and approval by Bolt ↩︎
Place Phone Orders for M2
How to place phone orders for Magento Commerce.
Void Transactions for M2
How to void transactions for Magento Commerce.