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Issue Refunds for M2

Refunds are best processed by issuing a refund through Magento, as the Bolt Merchant Dashboard will not automatically sync with your order management system.

How to Issue a Refund (Credit Memo)

  1. Log in to the Magento Console.
  2. Navigate to Order Invoices.
  3. Select View on the invoice’s row.
  4. Select Credit Memo on the invoice.
  5. Select Refund. The newly created Credit Memo appears in the Credit Memos section.
  6. Select View to review it.

How to Issue a Partial Refund (Credit Memo)

  1. Log in to the Magento Console.
  2. Navigate to Order Invoices.
  3. Select View on the invoice’s row.
  4. Select Credit Memo on the invoice.
  5. Scroll to Order Total > Refund Total.
  6. Update the refund type and amount.
  7. Select Refund. The newly created Credit Memo appears in the Credit Memos section.
  8. Select View to review it.

Refund amounts are reflected in the transaction’s details view of the Bolt Merchant Dashboard as a line item under Payment Total.