Tickets - Login

NetSuite

Order Review and Status Changes

Orders processed through Bolt transition through the following Statuses:

Status Description
Authorized Orders are set to a status of authorized when it is ready for capture or void. Auto-capture is enabled by default.
Canceled Orders are set to a status of canceled when: an order is identified as fraudulent (irreversibly rejected) or an authorization has expired after 7 days.
Completed Orders are set to a status of completed when Bolt captures an authorized transaction.
Reversibly Rejected Orders are set to a reversibly rejected status when Bolt suspects the transaction is at high risk of being fraudulent and reversibly rejects the order. You may either force-approve or confirm the rejection from the Bolt Merchant Dashboard. Deferred orders are canceled if no action is taken within a few business days.
Rejected Irreversible Orders are set to a rejected irriversible status when Bolt has confirmed order is fraudulent.
Failed Orders are set to a status of failed when an order is identified as fraudulent (irreversibly rejected).

Platform Operations