Salesforce SFRA

Order Review and Status Changes

As Bolt processes the order, it transitions through several different statuses:

SFCC order status SFCC payment status SFCC Export Status SFCC Confirmation Status Bolt Status Description
New / Open Not Paid Not Exported Pending The order is created in Bolt but is under fraud review. Payment is not yet captured.
New / Open Not Paid Not Exported Confirmed Authorized The Bolt transaction has passed fraud review and the transaction is authorized. Payment is not yet captured.
New / Open Paid Ready for Export Confirmed Completed The Bolt transaction is fully captured.
New / Open Partially Paid Not Exported Confirmed Authorized The payment amount is partially captured.
New / Open Paid Ready for Export Confirmed Completed The payment amount is fully captured.
New / Open Partially Paid Not Exported Completed The payment amount is partially refunded.
Cancelled Not Paid Not Exported Completed The payment amount is fully refunded.
Cancelled Not Paid Not Exported Cancelled The Bolt transaction is voided.
Cancelled Not Paid Not Exported Rejected_irreversible The Bolt transaction is rejected for fraud.
New / Open Not Paid Not Exported Not Confirmed Rejected_reversible The transaction is suspected of being fraudulent, but the merchant may force override the decision.
New / Open Not Paid Ready for Export Confirmed Authorized The Bolt transaction has been force-approve.d
Failed Not Paid Not Exported Not Confirmed Failed Authorization The payment was declined by the payment processor.

Platform Operations

Capture Payments for SFRA
How to capture payments for Salesforce Commerce Cloud.
Issue Refunds for SFRA
How to issue refunds for Salesforce Commerce Cloud.
Place Phone Orders for SFRA
How to place phone orders for Salesforce Commerce Cloud.
Void Transactions for SFRA
How to void transactions for Salesforce Commerce Cloud.