Salesforce SFRA
Order Review and Status Changes
As Bolt processes the order, it transitions through several different statuses:
| SFCC order status | SFCC payment status | SFCC Export Status | SFCC Confirmation Status | Bolt Status | Description |
|---|---|---|---|---|---|
| New / Open | Not Paid | Not Exported | Pending | The order is created in Bolt but is under fraud review. Payment is not yet captured. | |
| New / Open | Not Paid | Not Exported | Confirmed | Authorized | The Bolt transaction has passed fraud review and the transaction is authorized. Payment is not yet captured. |
| New / Open | Paid | Ready for Export | Confirmed | Completed | The Bolt transaction is fully captured. |
| New / Open | Partially Paid | Not Exported | Confirmed | Authorized | The payment amount is partially captured. |
| New / Open | Paid | Ready for Export | Confirmed | Completed | The payment amount is fully captured. |
| New / Open | Partially Paid | Not Exported | Completed | The payment amount is partially refunded. | |
| Cancelled | Not Paid | Not Exported | Completed | The payment amount is fully refunded. | |
| Cancelled | Not Paid | Not Exported | Cancelled | The Bolt transaction is voided. | |
| Cancelled | Not Paid | Not Exported | Rejected_irreversible | The Bolt transaction is rejected for fraud. | |
| New / Open | Not Paid | Not Exported | Not Confirmed | Rejected_reversible | The transaction is suspected of being fraudulent, but the merchant may force override the decision. |
| New / Open | Not Paid | Ready for Export | Confirmed | Authorized | The Bolt transaction has been force-approve.d |
| Failed | Not Paid | Not Exported | Not Confirmed | Failed Authorization | The payment was declined by the payment processor. |
Platform Operations
How to capture payments for Salesforce Commerce Cloud.
How to issue refunds for Salesforce Commerce Cloud.
How to place phone orders for Salesforce Commerce Cloud.
How to void transactions for Salesforce Commerce Cloud.