Salesforce SFRA
Order Review and Status Changes
As Bolt processes the order, it transitions through several different statuses:
| SFCC order status | SFCC payment status | Bolt Status | Description |
|---|---|---|---|
| New | Not Paid | Pending | The order is created in Bolt but is under fraud review. Payment is not yet captured. |
| New | Not Paid | Authorized | The Bolt transaction has passed fraud review and the transaction is authorized. Payment is not yet captured. |
| New | Paid | Completed | The Bolt transaction is fully captured. |
| New* | Partially Paid | Authorized | The payment amount is partially captured. |
| New* | Paid | Completed | The payment amount is fully captured. |
| New* | Partially Paid | Completed | The payment amount is partially refunded. |
| Cancelled | Not Paid | Completed | The payment amount is fully refunded. |
| Cancelled | Not Paid | Cancelled | The Bolt transaction is voided. |
| Cancelled | Not Paid | Rejected_irreversible | The Bolt transaction is rejected for fraud. |
| New* | Not Paid | Rejected_reversible | The transaction is suspected of being fraudulent, but the merchant may force override the decision. |
| New* | Not Paid | Authorized | The Bolt transaction has been force-approved by the merchant and the transaction is authorized. Payment is not yet captured. |
Platform Operations
How to capture payments for Salesforce Commerce Cloud.
How to issue refunds for Salesforce Commerce Cloud.
How to place phone orders for Salesforce Commerce Cloud.
How to void transactions for Salesforce Commerce Cloud.