Troubleshooting Guides

Bolt Checkout Modal Doesn't Open

How to troubleshoot the Checkout Modal when it does not open for shoppers.

Externally Marked BigCommerce Orders

Why are Bolt orders marked 'external' in BigCommerce?

Handling Fraud Claims

How to handle fraud claims submitted by a cardholder.

Handling Rejected Orders

How to help shoppers with rejected orders.

Imported Orders From ShipStation to BigCommerce Have the Wrong Status

Why are my ShipStation Orders getting rejected?

Load Speeds & Site Performance

How to analyze your page load speeds and overall site performance.

No Delivery Options Available

How to troubleshoot issues with fetching shipping options for shoppers in Bolt Checkout.

Order is Unlinked in BigCommerce

How do I re-link an unlinked order in BigCommerce?

Order Not Showing in Bolt

Why does this order not show in the Bolt Dashboard?

Pre-Authorization Server Failures

Learn how to investigate pre-authorization server errors.

Refund a Visa Giftcard That Doesn't Exist

How do I refund a VISA gift card that doesn't exist anymore?

Reverse Accidental Refunds

How to reverse an accidental refund.