Troubleshooting Guides
How to troubleshoot the Checkout Modal when it does not open for shoppers.
Why are Bolt orders marked 'external' in BigCommerce?
How to handle fraud claims submitted by a cardholder.
How to help shoppers with rejected orders.
Why are my ShipStation Orders getting rejected?
How to analyze your page load speeds and overall site performance.
How to troubleshoot issues with fetching shipping options for shoppers in Bolt Checkout.
How do I re-link an unlinked order in BigCommerce?
Why does this order not show in the Bolt Dashboard?
Learn how to investigate pre-authorization server errors.
How do I refund a VISA gift card that doesn't exist anymore?
How to reverse an accidental refund.