Troubleshooting Guides

Bolt Checkout Modal Doesn't Open
How to troubleshoot the Checkout Modal when it does not open for shoppers.
Externally Marked BigCommerce Orders
Why are Bolt orders marked 'external' in BigCommerce?
Handling Fraud Claims
How to handle fraud claims submitted by a cardholder.
Handling Rejected Orders
How to help shoppers with rejected orders.
Load Speeds & Site Performance
How to analyze your page load speeds and overall site performance.
No Delivery Options Available
How to troubleshoot issues with fetching shipping options for shoppers in Bolt Checkout.
Order Not Showing in Bolt
Why does this order not show in the Bolt Dashboard?
Refund a Visa Giftcard That Doesn't Exist
How do I refund a VISA gift card that doesn't exist anymore?
Reverse Accidental Refunds
How to reverse an accidental refund.