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Submit Historical Processing Statements

Merchants onboarding to Bolt may need to provide historical payment processing statements. These statements must include the following details: all processing fees, chargebacks and associated fees, total payment volume (TPV) for each card type, refunds, and transaction details. Bolt typically requires 12 months of statements for pricing analysis and onboarding.

Why Bolt Reviews Payment Processing Details

We recognize that not every merchant and market category is the same. Bolt tailors its pricing based on information found in your unique processing details. Having access to these records ensures we can tailor our services to fit your needs best.

Payment Processing Statement Requirements

Consult your financial team, accountant, or whoever is responsible for maintaining the relationship you have with your payment processor/gateway. This person must have access to billing and reporting.

If you do not have a financial team, log in to your payment processor’s console and select the report option that includes fee structures, chargebacks, and refunds (this varies by processor). 

Common Fields

Use the following list to verify if the statement reports you have exported have the information required:

  • Chargebacks (Disputes): Chargeback fees, Dollar Amount, Total Number of Chargebacks
  • Refunds (Credits): Refund Fees, Dollar Amount, Total Number of Chargebacks
  • Total fees: processing fees, Interchange/ pass-through fees, tiered pricing, service charges (for MasterCard, Visa, Discover and Amex), and Other fees
  • Transactions: Per-transaction fee, Transaction Credits
  • Settlements: Settlement Amount (per card type), Settlement Date

How to Export Statements 

Bolt recommends using your provider’s official documentation to perform these actions; the following steps may vary greatly depending on which payment processor you use and are meant to only offer navigational guidance. 

American Express

If you have a direct processing relationship with American Express, you can download your historical statements by following the instructions below, or see video instructions from American Express for Business.

For Recent Activity:

  1. Log in to American Express.
  2. Select Search @Work > Account Status.
  3. Select the Merchant Account Name to go directly to your Account Summary page.
  4. Select Statements at the bottom of the page.
  5. Select the most recent 12 full months within the date ranges.
  6. Select the PDF format and Submit.
  7. Send the report(s) to your Sales Representative or Customer Success Manager.

For Archived Activity:

  1. Log in to American Express.
  2. Select Search @Work > Account Status.
  3. Select the Merchant Account Name to go directly to your Account Summary page.
  4. Select Statements at the bottom of the page.
  5. Select Request Archived Statements.
  6. Select applicable Closing Dates (any additional months over the past year not accessible in Recent Activity).
  7. Select Submit.
  8. Once statements are available to download, send the report to your Sales Representative or Customer Success Manager.

Authorize.net, NMI, and other Gateways  

If you use a common gateway (such as Authorize.net or NMI), transaction information from the gateway only may not provide requisite fee details. Work with the processor (e.g., a bank provider) associated with the Merchant Account to export the statements that provide the information described in the Common Fields section. See below for a sample processing statement (Bank of America, Wells Fargo).

Braintree

  1. Log into the Braintree Control Panel.
  2. Navigate to *Documents *> Merchant Statements.
  3. Select the desired dates (last 12 months minimum) to download your PDF statements.

Chase for Business 

See Chase’s official documentation on Merchant Statements and How to Read Statements.  

  1. Log in to your Chase for Business account .
  2. Navigate to Accounts > Activity.
  3. Find Available Balance and select Statements
  4. Enter your report criteria, including the last 12 months of data, and select Generate Report.
  5. Download the report.
  6. Submit the report to your Sales or Customer Success Manager at Bolt.

PayPal

Provide the report titled “Merchant Processing Statements” if available. Otherwise, follow the instructions below for exporting a CSV file. 

  1. Log in to Paypal.
  2. Navigate to Reports > Activity Download
  3. Choose your Transaction Type (All Transaction Types) and Date Range (12 Months). 
  4. Ensure the Format is CSV.
  5. Go to Edit download fields below the transaction type fields. 
  6. Select Invoice Number, Card Type, Payment Source, Balance, and Cart Details.
  7. Select Create Report
  8. Send the report to your Sales Representative or Customer Success Manager. 

Stripe 

  1. Log into Stripe.
  2. Navigate to Payments.
  3. Define the Date Range by selecting Custom.
  4. Use the calendar to select the past 12 months.
  5. Define Columns by selecting Custom.
  6. Select the following fields: 
  • Amount Refunded
  • Captured
  • Card Brand
  • Card Funding
  • Created UTC
  • Currency
  • Description
  • Dispute Amount
  • Dispute Status
  • Dispute Reason
  • Fees
  • Gross
  • ID
  • Interchange costs
  • Net
  • Payment Source type
  1. Select Export.
  2. Submit the CSV to your Sales Representative or Customer Success Manager at Bolt.

Worldpay

See Worldpay’s official documentation on Financial Reports. 

  1. Use Worldpay’s Monthly invoices to collect the information needed (12 months of data).
  2. Submit the report to your Sales Representative or Customer Success manager at Bolt. 

Statement Examples

Examples listed below do not depict full statements, but demonstrate the most common fields and values required for Bolt’s analysis of your processing details. 

American Express

This information is only needed if your main report excludes American Express fees.

american express example

Bank Processing Statements: Bank of America, Wells Fargo

processing statement example banks

Braintree 

braintree example

Chase for Business 

chase example

chase example continued

PayPal 

paypal example