Bolt requires limited access to your payment processor portal to handle disputes. To grant such permissions, see these steps.
Cybersource Dispute Lifecycle
|Step||Shopper Action||Merchant Action||Bolt Action||Notes|
|1||Submits retrieval request||Forwards required documentation to Bolt||Reaches out to merchant||Response Timelines|
|2||Initiates first chargeback||None||Reviews merchant documentation and determines liability.|
|Dispute Outcome||Optionally contest||Optionally contest||Reimburses chargeback funds & fee via invoice if merchant won.||Decided by card-issuing bank|
|4||None||None||Represents merchant in pre-arbitration|
|Arbitration Outcome||None||None||Reimburses chargeback funds & fee via invoice if merchant won.||Decided by Cybersource|
Reimbursements are deducted from your monthly Bolt invoice once the chargeback reaches a
expired status. See all dispute statuses.
The Fraud Disputed Chargeback line item is deducted from the total Bolt Platform Fee for that given month.