📍 Bolt / Merchants / Bolt Features & Policies / Policies / Disputes / Non-Fraud Representment

Non-Fraud Representment

Bolt represents merchants for all fraud-related disputes by default. However, eligible merchants can upgrade their dispute coverage by joining Bolt’s dispute consultancy program, which includes non-fraud chargeback representation.

Allowing Bolt to handle disputes can benefit merchants by:

  • Protecting or improving the merchant’s authorization rate
  • Improving payment-step conversion rates

Chargeback Handling Process

1. Fraudulent Chargebacks

Bolt handles fraudulent chargebacks by default. See disputes overview.

2. Non-Fraudulent Chargebacks

Merchants enrolled in Bolt’s chargeback consultancy program can submit a request form to Bolt Support for chargeback representation. Merchants should include all relevant documentation outlined in Bolt’s merchant dispute guide. This enables Bolt to win more disputes on your behalf.

Eligibility

  • Merchant must have <20 merchant-liable disputes per month to qualify
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