📍 Bolt / Merchants / Bolt Features & Policies / Policies / Disputes / Dispute Statements
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Dispute Statements

How to Read Dispute Statements

You can access Dispute Statements from the Bolt Merchant Dashboard. Disupte statements help answer common questions merchants may have about their existing disputes, such as:

  • How many disputes have I incurred?
  • Which disputes are Bolt liable for vs. me?
  • Which disputes have been reimbursed?
  • How do I reconcile against my monthly invoice?

CSV Details

Transaction Reference Format Description
Activity Date Timestamp Date of last action taken for the dispute.
Transaction Date Timestamp Date shopper initiated the transaction.
Dispute Creation Date Timestamp Date shopper initiated the dispute.
Dispute Resolution Date Timestamp Date dispute was resolved.
Transaction Amount Integer Total in USD for the transaction.
Transaction Currency String ISO value for the currency used (e.g., USD)
Dispute Amount Integer Total amount being disputed.
Dispute Currency String ISO value for the currency used (e.g., USD)
Chargeback Fee Amount Integer Total amount of the chargeback fee incurred by the merchant.
Chargeback Fee Currency String ISO value for the currency used (e.g., USD)
Dispute Cycle String The stage or phase the dispute is in; varies depending on processor. See Dispute Cycle documentation for more information.
Liability String The party responsible for covering the dispute (Bolt or the Merchant).
Dispute Reason String The shopper’s reason for initiating the dispute.
Dispute Status String The status of the dispute. (notificaiton, closed, in progress, won)
Dispute Debit Reference String The unique Bolt ID assoicated to the dispute’s debit.
Chargeback Fee Debit Reference String The unique Bolt ID assoicated to the dispute’s chargeback fee debit.
Debit Date Timestamp Date the liable party paid for the chargeback fee.
Dispute Credit Reference String The unqiue Bolt ID of the refund/reimbursement.
Chargeback Fee Credit Reference String The unique Bolt ID assoicated to the dispute’s chargeback fee credit.
Credit Date Timestamp Date the liable party paid for the shopper’s reimbursement.
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