📍 Bolt / Merchants / Bolt Features & Policies / Policies / Disputes / Bolt Pay Disputes
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Bolt Pay Disputes

Bolt Pay is powered by Adyen as a payments facilitator. If you are using Adyen as a gateway, see the Adyen Disputes page.

Bolt Pay Dispute Lifecycle

Step Shopper Action Merchant Action Bolt Action Notes
1 Submits retrieval request Forwards required documentation to Bolt Reaches out to merchant Response Timelines
2 Initiates first chargeback None Reviews merchant documentation and determines liability.
3 None None Represents merchant
Dispute Outcome Optionally contest Optionally contest Reimburses chargeback funds & fee if merchant won. Decided by card-issuing bank
4 None None Represents merchant in pre-arbitration
Arbitration Outcome None None Reimburses chargeback funds & fee if merchant won. Decided by Adyen
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