Chargebacks with Stripe have some unique factors due to the requirements of our integration through Stripe connect. For details on disputes in general, Bolt’s Dispute Process.
Merchants can determine if a transaction is indemnified for fraud by viewing the transaction’s details in the Bolt Merchant Dashboard.
For reconciliation purposes reimbursements, Bolt processes incoming dispute information one at a time, not in batches. Payout to each merchant will follows Stripe’s scheduling which varies by merchant, but typically occurs once per day. For each credit transaction, Bolt will attach the original transaction ID, just as it is shown in the Bolt Merchant Dashboard (the transaction that was disputed). Merchants should see that ID in the Stripe Dashboard. This will allow merchants to use that credited Bolt Transaction to find the original Bolt Transaction that was disputed.
For the reimbursement Bolt creates two payments, both will be funded based on Stripe’s payout policy: