📍 Bolt Help / Merchants / Bolt Features & Policies / Policies / Disputes / Dispute Response Timelines

Dispute Response Timelines

The merchant response timeline for retrieval requests varies by the card issuer.

Card Issuer Timeline
Visa 20 days
Mastercard 20 days
American Express 10 days
Discover 20 days

Failure to respond to a retrieval request can automatically trigger a chargeback and may disqualify a merchant from disputing the chargeback. Also, if the merchant does not have or does not send the requested shipping documentation, the merchant may assume responsibility for a Bolt-liable chargeback.

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