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Refunds

Once a refund has settled, it can take up to 7 days for the refund to show up on the customer’s statements. The speed at which the refund appears on the statement is fully dependent on the customer’s card issuer.

If the customer does not see a refund on their statement after 7 days, they should contact their issuer to resolve the issue. See how to issue a refund.

Declined & Failed Refund Authorizations

When attempting to refund a customer’s credit card payment, merchants may receive a message that the refund payment was rejected or declined. This may be because the customer’s credit card failed refund authorization. There are a number of reasons that refund authorization may not be granted, including: fraudulent cards, closed accounts, lost cards, and stolen cards.

Many credit card networks require refund authorizations, which Bolt is unable to override. Merchants may opt to use an alternative method to provide a refund. In these instances, the merchant should contact the customer and coordinate the optimal method of refund.

Alternative Refund Suggestions
  • PayPal
  • Gift Card
  • Store Credit
  • Check/ACH