📍 Bolt Help / Merchants / Bolt Features & Policies / Policies / Support Hours, Tickets, & Chat

Support Hours, Tickets, & Chat

The Bolt Support team is available on weekdays, Monday through Friday, from 8:30 AM - 9:00 PM ET. You can contact a Bolt support representative by chat, email, or ticket submission.

We are not affiliated with the Bolt.eu (formerly Taxify) rideshare app.

Contact Methods

1. Chat

You can chat with a Bolt Support Engineer live, Monday through Friday, from 10 AM - 9 PM ET.

  1. Log in to the Bolt Merchant Dashboard.
  2. Select the Support widget.
  3. Choose Chat With Us

2. Email

You can contact Bolt’s Support Team at support@bolt.com.

Ticket Management

You can review your existing active tickets from the Zendesk ticket portal. This portal requires using a separate Zendesk username and password. If you do not have an account, select Sign in > Sign up.

How to View Tickets

  1. Log in to the ticket portal.
  2. Select your Username > My Activities.
  3. Select a row or search for your ticket.

ticket view

Submit a Ticket

  1. Log into the Bolt Merchant Dashboard.
  2. Select the floating Support/Chat widget.
  3. Fill out the form or leave a message, detailing your issue. You may also provide any relevant attachments.

Leaving a message during live chat hours creates a ticket on your behalf.

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