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bigcommerce

  • BigCommerce

    Order Review and Status Changes When a user places an order, its initial order status is Manual Verification Required. There are three potential statuses the order may take after review: Bolt Status BigCommerce Status Description In Review Pending Order was created and is under review. Completed Awaiting Payment Order passed fraud review and requires manual capture. Completed Awaiting Fulfillment Order passed fraud review and was automatically captured.


  • eCommerce Platform Setup

    Latest Plugin Versions

    Platform Bolt Plugin Version
    BigCommerce N/A
    Magento 1 (EOL Feb 2021) 2.9.0
    Magento Commerce (M2) 2.19.0
    NetSuite 2.1.0
    Salesforce Commerce Cloud 20.2.0
    Volusion 1.0.2
    WooCommerce 2.13.1


  • Connect Klaviyo with Bolt

    Connecting Bolt with Klaviyo requires your ecommerce platform to have the Klaviyo integration already installed and set up. 1. Complete Klaviyo Integration Setup Use the following guides by Klaviyo to set up your Klaviyo integration. BigCommerce Magento Magento Commerce Salesforce Commerce Cloud Volusion WooCommerce 2. Set up Bolt Use the Platform Guides to add Bolt to your store. BigCommerce Magento Magento Commerce Salesforce Commerce Cloud Salesforce SFRA Volusion WooCommerce 3.


  • Externally Marked BigCommerce Orders

    On rare situations, an order that is successfully placed in Bolt doesn’t immediately push to BigCommerce. We resolve this by proactively identifying these orders and then creating them in BigCommerce by using the BigCommerce Application Programming Interface(API). Orders created via the BigCommerce API are marked as coming from external in your BigCommerce dashboard. If you notice a high number of external orders in your BigCommerce dashboard, please email Bolt Support.


  • Imported Orders From ShipStation to BigCommerce Have the Wrong Status

    Issue ShipStation imports orders marked Manual Verification Required and updates their status to Awaiting Shipment by default. This bypasses Bolt’s Fraud Review process, which can result in rejected orders. Reason Different gateways (Check, Stripe) use unique terminology to define their order statuses. You must ensure that your webhooks are listening for the correct terminology based on the gateway used. Solution Reach out to ShipStation support and request that orders imported with a Manual Verification Required designator are updated to one of the following statuses:


  • Issue Refunds for BC

    BigCommerce operations are natively supported for Bolt merchants who use Bolt as their online payment method. See BigCommerce’s documentation on performing a refund.


  • Place Phone Orders BC

    BigCommerce operations are natively supported for Bolt merchants who use Bolt as their online payment method. See BigCommerce’s documentation on creating a manual order.


  • Set Up Bolt for BigCommerce

    You must have an approved Bolt account before installing Bolt Checkout to your store. Sign up for a free account.

    1. Add a Bolt User to BigCommerce

    1. Log in to BigCommerce.
    2. Navigate to Settings or Account Settings > Users.
    3. Select Create a User Account.
    4. Add dev@bolt.com as a user by completing the following fields:
      • Email: dev@bolt.com
      • Status: Active
      • User Role: Sales Manager
      • System Admin Permissions: (enable the following)
        • Manage Settings
        • Manage Payments
        • Store Design
        • Design Mode
        • Store Logs
      • Enable WebDav: Yes
    5. Save.


  • Void Transactions for BC

    BigCommerce operations are natively supported for Bolt merchants who use Bolt as their online payment method. See BigCommerce’s documentation on performing order actions.