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disputes

Disputes Process Overview
Start here to learn about the dispute process.
Merchant Dispute Guide
Learn how to win more chargeback disputes.
Dispute Liability
Learn how Bolt determines dispute liability.
Dispute Documentation
Learn what types of documents you must submit for effective dispute representation.
Dispute Response Timelines
Know when each card network expects a response to a request.
Dispute Statuses
Know each dispute status and what it means.
Dispute Codes
Know each dispute code and what it means.
Non-Fraud Representment
Learn about Bolt's dispute representment & consultancy for gateway merchants.
Adyen Disputes
Learn what to expect from a dispute submitted for purchases processed through Adyen.
Authorize.net Disputes
Learn what to expect from a dispute submitted for purchases processed through Authorize.net.
Backoffice & Phone Orders Guide
Learn our best practices on handling backoffice and phone orders.
Bolt Pay Disputes
Learn about Bolt's dispute process, from customer initiation to final outcomes.
Braintree Disputes
Learn what to expect from a dispute submitted for purchases processed through Braintree.
Cybersource Disputes
Learn what to expect from a dispute submitted for purchases processed through Cybersource.
Dispute Statements
Learn how to download and review Dispute Statements.
Export Dispute Statements
How to export dispute statements from the Bolt Merchant Dashboard.
Manage Users & Notifications
How to manage users and their email notifications for transactions, webhooks, and more.
NMI Disputes
Learn what to expect from a dispute submitted for purchases processed through NMI.
Stripe Disputes
Learn what to expect from a dispute submitted for purchases processed through Stripe.
Submit a Manual Dispute
How to submit disputes manually in the Bolt Merchant Dashboard.
View Disputes
How to view disputes in the Bolt Merchant Dashboard.