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platforms

  • BigCommerce

    Order Review and Status Changes When a user places an order, its initial order status Awaiting Fulfillment (or Awaiting Payment if order requires manual capture). This status set by bigcommerce. Bolt updates order status to Manual Verification Required. There are few potential statuses the order may take after review: Bolt Transaction Status BigCommerce Order Status Description Pending Manual Verification Required Order was created and is under review.


  • Magento 1

    Order Review and Status Changes

    As Bolt processes the order, it will transition through several different statuses:

    Magento Status Description
    Payment Review When a user places an order on your Magento store, it will first become the Payment Review status.
    Processing When Bolt approves the order, the status will be updated to the Processing status. If you have Bolt enable ‘auto-capture’, the payment is captured at this point. Otherwise, the payment is captured when you issue an invoice.
    Deferred When Bolt suspects the transaction is likely a fraud, Bolt rejects the transaction. In this case, the order status in Magento becomes Deferred. You may either ‘force approve’ transaction or ‘confirm rejection’ from the Bolt merchant dashboard. If you don’t take any action, the order will be automatically canceled within a few business days.
    Canceled When Bolt is confident that order is a fraud, we irreversibly reject the transaction. In this case order in Magento will immediately be canceled with the order status of Canceled.


  • Magento Commerce

    Order Review and Status Changes

    As Bolt processes the order, it will transition through several different statuses:

    Magento Status Description
    Payment Review Orders are set to a status of payment review when a shopper places an order on your Magento store.
    Processing Orders are set to a status of processing when Bolt approves the order. If you have Bolt enable ‘auto-capture’, the payment is captured at this point. Otherwise, the payment is captured when you issue an invoice.
    Deferred Orders are set to a deferred status when Bolt suspects the transaction is at high risk of being fraudulent and reversibly rejects the order. You may either force-approve or confirm the rejection from the Bolt Merchant Dashboard. Deferred orders are canceled if no action is taken within a few business days.
    Canceled Orders are set to a status of canceled when: an order is identified as fraudulent (irreversibly rejected) or an authorization has expired after 7 days.


  • NetSuite

    Order Review and Status Changes

    Orders processed through Bolt transition through the following Statuses:

    Status Description
    Authorized Orders are set to a status of authorized when it is ready for capture or void. Auto-capture is enabled by default.
    Canceled Orders are set to a status of canceled when: an order is identified as fraudulent (irreversibly rejected) or an authorization has expired after 7 days.
    Completed Orders are set to a status of completed when Bolt captures an authorized transaction.
    Reversibly Rejected Orders are set to a reversibly rejected status when Bolt suspects the transaction is at high risk of being fraudulent and reversibly rejects the order. You may either force-approve or confirm the rejection from the Bolt Merchant Dashboard. Deferred orders are canceled if no action is taken within a few business days.
    Rejected Irreversible Orders are set to a rejected irriversible status when Bolt has confirmed order is fraudulent.
    Failed Orders are set to a status of failed when an order is identified as fraudulent (irreversibly rejected).


  • Salesforce SFRA

    Order Review and Status Changes

    As Bolt processes the order, it transitions through several different statuses:

    SFCC order status SFCC payment status Bolt Status Description
    New Not Paid Pending The order is created in Bolt but is under fraud review. Payment is not yet captured.
    New Not Paid Authorized The Bolt transaction has passed fraud review and the transaction is authorized. Payment is not yet captured.
    New Paid Completed The Bolt transaction is fully captured.
    New* Partially Paid Authorized The payment amount is partially captured.
    New* Paid Completed The payment amount is fully captured.
    New* Partially Paid Completed The payment amount is partially refunded.
    Cancelled Not Paid Completed The payment amount is fully refunded.
    Cancelled Not Paid Cancelled The Bolt transaction is voided.
    Cancelled Not Paid Rejected_irreversible The Bolt transaction is rejected for fraud.
    New* Not Paid Rejected_reversible The transaction is suspected of being fraudulent, but the merchant may force override the decision.
    New* Not Paid Authorized The Bolt transaction has been force-approved by the merchant and the transaction is authorized. Payment is not yet captured.


  • Salesforce SiteGenesis

    Order Review and Status Changes

    As Bolt processes the order, it transitions through several different statuses:

    SFCC order status SFCC payment status Bolt Status Description
    New Not Paid Pending The order is created in Bolt but is under fraud review. Payment is not yet captured.
    New Not Paid Authorized The Bolt transaction has passed fraud review and the transaction is authorized. Payment is not yet captured.
    New Paid Completed The Bolt transaction is fully captured.
    New* Partially Paid Authorized The payment amount is partially captured.
    New* Paid Completed The payment amount is fully captured.
    New* Partially Paid Completed The payment amount is partially refunded.
    Cancelled Not Paid Completed The payment amount is fully refunded.
    Cancelled Not Paid Cancelled The Bolt transaction is voided.
    Cancelled Not Paid Rejected_irreversible The Bolt transaction is rejected for fraud.
    New* Not Paid Rejected_irreversible The transaction is suspected of being fraudulent, but the merchant may force override the decision.
    New* Not Paid Authorized The Bolt transaction has been force-approved by the merchant and the transaction is authorized. Payment is not yet captured.


  • Volusion

    Order Review and Status Changes

    When a user places an order, the initial order status is “Pending” and the record of Payment Type “PENDING” is stored in the order Payment Log. The following are the potential order statuses and payment log types that can take place past this:


  • WooCommerce

    Order Review and Statuses

    When a user places an order, its initial order status will be Pending payment, which indicates Bolt is reviewing the order. There are four potential statuses the order may take after review:

    WooCommerce Status Description
    Bolt Rejected When Bolt suspects the transaction is likely a fraud, Bolt rejects the transaction. In this case, the status will be updated Bolt Rejected. You may either force approve or confirm rejection in the Bolt Merchant Dashboard.
    Failed When Bolt is confident an order is fraudulent, Bolt irreversibly rejects the transaction. In this case, the status will be updated to Failed.
    Processing When Bolt approves the order, the status will be updated to Processing. If auto-capture is enabled, payment is captured at this point. Otherwise, the payment will be captured when the invoice is issued.
    On Hold If Auth&Capture is set for the merchant (funds are captured separately from the authorization), then an order will be placed “On Hold” once it has been authorized. This indicates the merchant can fulfill the order, and once updated to Processing in WooCommerce Bolt will capture the funds.