Add Shoppers to Your Allowlist
How to add or remove customers from your Allowlist for bypassing fraud protection services.
Learn about Bolt's confidentiality policy and why it's important for protecting your shoppers.
Fraud Review Process
Learn about Bolt's fraud review process, our scoring methodology, and how to handle rejected orders.
Handling Fraud Claims
How to handle fraud claims submitted by a cardholder.
Prohibited Merchant Categories
Learn about which merchant categories Bolt prohibits.
Submit a Re-Review
How to submit a re-review in the Bolt Merchant Dashboard.
Support Hours, Tickets, & Chat
Learn about Bolt's Support hours, chat availability, and submitting a ticket through the Merchant Dashboard.
View Risk Analytics
How to view risk analytics in the Bolt Merchant Dashboard.