Disputes Process Overview
Start here to learn about the dispute process.
Learn how Bolt determines dispute liability.
Learn what types of documents you must submit for effective dispute representation.
Dispute Response Timelines
Know when each card network expects a response to a request.
Learn what to expect from a dispute submitted for purchases processed through Adyen.
Authorization & Capture
Learn about payment authorization, the authorization window, and type of captures.
Learn what to expect from a dispute submitted for purchases processed through Authorize.net.
Learn what to expect from a dispute submitted for purchases processed through Braintree.
Learn about Bolt's confidentiality policy and why it's important for protecting your shoppers.
Creating a Bolt Support Account
How to set up a Bolt Support Account and view support tickets in a single place.
Learn what to expect from a dispute submitted for purchases processed through Cybersource.
Learn how to download and review Dispute Statements.
Fraud Review Process
Learn about Bolt's fraud review process, our scoring methodology, and how to handle rejected orders.
Learn about Bolt's funding withdrawal process and timeline for receipt of funds.
Learn what to expect from a dispute submitted for purchases processed through NMI.
Learn about Bolt's payout schedule (when transactions are batched, settled, and made available).
Learn about Bolt's PCI compliance requirements, due dates, and how to get assistance from PCI specialists.
Prohibited Merchant Categories
Learn about which merchant categories Bolt prohibits.
Learn about Bolt's refund policy and how to process refunds for networks that require refund authorizations.
Learn about Bolt's settlement process, the funding flow, and how to read settlement actions.
Learn about Bolt's statements, which include transaction event details and payment method information.
Learn what to expect from a dispute submitted for purchases processed through Stripe.
Support Hours, Tickets, & Chat
Learn about Bolt's Support hours, chat availability, and submitting a ticket through the Merchant Dashboard.
Transaction Investigation Guide
Learn how to explore your transactions and gain deeper insights.
Learn about Bolt's transaction limits for minimum and maximum totals.