📍 Bolt Help / Add-Ons / Abandoned Carts v2
Abandoned Carts v2
Tracks cart statuses and sends incremental emails to bring shoppers back to your site to complete their purchase.

About

Abandoned Carts sends incremental emails to bring shoppers back to your site to complete their purchase. You can manage your emails and see checkout analtyics related to abandoned carts in your dashboard.

Please note that this version of Abandoned Carts is in Beta and only available to participating merchants.

To see Abandoned Cart analytics, go to the analytics section of the dashboard or read more about available metrics here.

Availability

Platform Supported Products

Custom Cart / Direct API

BigCommerce

Magento 1

Adobe Commerce / Magento 2

(Adobe acquired the Magento brand in May 2018.)

Netsuite ERP

  • Supported for Bolt Managed Checkout.
    • Bolt supports checkout for Netsuite’s Enterprise Resource Planning product.

Salesforce Commerce Cloud SFRA

  • Supported for Bolt Managed Checkout.
    • Bolt allows checkout integrations for site built with SFRA (Salesforce Resource Architecture).

Volusion

WooCommerce

NOTE

Merchants already using Abandoned Carts will have the opportunity for a temporary free trial. Reach out to your Bolt representative for more information.

Shopper Experience

When a shopper with a Bolt Account abandons a cart, their actions and device are logged via checkout and set to Bolt. After a short waiting period to ensure a shopper has not just accidentally lost service or closed their window, an abandoned cart message is sent to the device they last used.

NOTE

SMS capabilities are coming soon.

flowchart LR A[Shopper abandons cart fa:fa-shopping-cart] --> |fa:fa-computer| D[Desktop] D -->|Wait 2 hours|F[Send email] F -->|Wait 24 hours|G[Send email]

NOTE

Bolt adheres to CANSPAM regulations for abandoned cart notifications.

Implementation

To set up Abandoned Carts, go to your Merchant Dashboard. Then, select Abandoned Carts from the left-hand navigation. Then, start your free trial, which will automatically convert to a paid plan at the end of the trial period.

After your trial begins, you can see the Abandoned Carts main page, which allows you to monitor sent emails, and dive deeper into message statuses.

Message Status Description
New Notification in queue (to be sent).
Skipped Notification will not sent due to duplication (shopper has repeatedly abandoned cart) or staleness (shopper returned and completed checkout).
Emailed Notification has been sent.
Recovered Notification was sent and converted shopper to complete checkout.

Abandoned Carts v2 Dashboard

Configure Abandoned Carts

To configure your Abandoned Carts messages, go to your Merchant Dashboard. Then, select Abandoned Carts from the left-hand navigation. Then, select Configure from the tabs.

From this page, you can preview the notification copy and content, as well as set how often you want Abandoned Cart messages to send to the shopper.

Configure Abandoned Carts v2

Filter by Section
Filter by Topic