πŸ“ Shoppers / Orders & Subscriptions / Order Inquiries, Returns, and Refunds

Order Inquiries, Returns, and Refunds

How to Contact a Merchant

For inquiries regarding orders or to return items, contact the merchant directly.

Contact information is available on the merchant’s store, in the receipt you received via email, and in the order details page.

A merchant’s store should also include their policies, which might help answer your questions.

What to Expect

The merchant will work with you and take the appropriate action to ensure your satisfaction as a customer.

Whether the merchant will issue a refund or not depends on their store policies. Common merchant actions include the following:

  • Provide product information before you purchase to ensure your satisfaction, such as offering sizing guidance or additional details not available in the product listing
  • If the order has not yet shipped, update order information or cancel the order
  • Resolve issues with your order such as lost packages or defective/damaged goods
  • Provide information about how to return an item and whether exchange or refund options are available

FAQs

Orders



Why did my order fail authorization?



Why was my order rejected?


Payments & Charges



Why can't I receive my refund to my original payment method?



Why haven't I received my refund yet?



How do I report fraudulent use of my card?



Why is my account showing a pending charge if the order was rejected?


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