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onboarding

  • Processor Setup

    Merchants must define which payment processor or gateway they intend to use during the onboarding phase. Existing merchants can also migrate to a different processor by using the steps outlined in this article.


  • Developer Quickstart Guide

    There are two ways to integrate with Bolt: via platform plugin installation, or via Bolt’s Direct API for custom cart platforms. Use the following sections to quickly begin setting up your store with Bolt Checkout.


  • Merchant Dispute Guide

    Merchants are able to dispute shopper chargebacks. In order to dispute a merchant-liable chargeback, you must submit proof that the customer’s claim is invalid. The more evidence you provide, the better your chances are of winning the dispute. The needed documentation may differ depending on the chargeback reason. Read Bolt’s Chargeback policy for more information.


  • Merchant Quickstart

    Welcome to Bolt! Our goal is to deliver the most innovative checkout experience possible — for both you and your shoppers. To get you started, we’ve rounded up some of the most useful resources for onboarding your team. These resources cover common processes related to order operations, disputes, support outreach, and compliance requirements.


  • Set Up Bolt for Adyen

    Prerequisites Your Adyen account must be able to accept raw PAN information in order to integrate with Bolt. To accept raw PAN information, reach out to your Adyen account representative. How to Integrate with Adyen 1. Link Adyen to Bolt Inform your Customer Success Manager that you would like to use Adyen as your payment processor. Create in API key from your Adyen account. Log in to the Bolt Merchant Dashboard.


  • Shopper Quickstart Guide

    Shop quickly and with ease across your favorite stores using Bolt Checkout. As a shopper, you can log in to your Bolt Account across all participating stores — without needing a password! Bolt Accounts centralize shopping management and save time; no more looking for you wallet or trying to find the correct saved payment method. Everything’s already there and in one place. 1. Create an Account Accounts can be created at any participating store simply by using Bolt Checkout for the first time and select Remember my information on this device.


  • Custom Cart Guide

    Custom Cart Guide Chapters What is Bolt? Learn about the main components of Bolt that handle checkouts. How Bolt Interacts Learn how the Bolt API, Merchant API, and webhooks process delivery options, tax calculations, and more. Bolt Checkout Integration Guide Start here if you're experienced with storefront development just want the setup instructions.


  • Set Up Bolt for Braintree

    How to Integrate with Braintree

    1. Add Bolt IPs to Allowlist List

    Use Braintree’s Allowlist documentation to allow the following IPs:

    • 13.57.173.93
    • 18.236.33.230
    • 34.209.104.177
    • 52.36.152.150
    • 12.2.150.168/29
    • 12.249.26.128/30
    • 50.18.19.8


  • Non-Fraud Dispute Representation

    Bolt represents merchants for all fraud-related disputes by default. However, eligible merchants can upgrade their dispute coverage by joining Bolt’s dispute consultancy program, which includes non-fraud chargeback representation.


  • Set Up Bolt for CyberSource

    Bolt does not affect your relationship or setup with Cybersource. You your existing CyberSource account, dashboard, and pricing are not affected by this integration. You will continue to use the CyberSource dashboard for payment operations.

    How to Integrate with CyberSource

    1. Contact sales@bolt.com and ask them to set up an account.
    2. Bolt will initiate your account creation and CyberSource integration.
    3. When set up, log in to the Bolt Merchant Dashboard.
    4. Navigate to Developer > API > Keys.
    5. Add the following keys:
      • Cybersource Merchant ID
      • Cybersource Shared Secret Key Name
      • Cybersource Shared Secret Key


  • Set Up Bolt for NMI

    How to Integrate with NMI 1. Add Bolt’s IPs to Allow List If you have IP blocklists enabled, you must add the following IP addresses to your allowlist: 13.57.173.93 18.236.33.230 34.209.104.177 52.36.152.150 12.2.150.168/29 12.249.26.128/30 50.18.19.8 2. Configure NMI Webhook The following webhook is required for notifying Bolt about any chargebacks that occur. Contact your Bolt Customer Service Representative and request for unique Webhook URL. Log in to your NMI merchant account.


  • Non-Gateway Relationships

    A modified version of Bolt’s Merchant Dashboard is provided for Merchant relationships where Bolt does not handle payment processing. Read this article to be aware of:

    • Which processing features are excluded
    • The differences in financial items (pricing, invoices)


  • Supported Browsers

    Bolt recommends keeping your browsers up to date. This ensures that your coworkers have the best experience possible across all of your business tools.


  • Add Shoppers to Your Allowlist

    Merchants can use the Allowlist to bypass Bolt’s fraud protection services for certain trusted customers. This is commonly used for shoppers who routinely place large backoffice orders.


  • Approve Domain URLs

    A domain is your website’s root URL. It is the address where Internet users can access your website. The Auto-Approved List setting in the Bolt Merchant Dashboard allows you to specify the domains, or web addresses, where you will be using Bolt Checkout. For your security, Bolt Checkout only functions on approved domains, so it is important to add all domains where Bolt Checkout appears.


  • Backoffice & Phone Orders Guide

    Merchants receive incoming orders in a variety of ways—not just through their online storefront. For some merchants, phone orders even make up 30-40% of their business! Because of this, it’s important to understand the significance of each backoffice order placement method and their indemnification coverage.


  • Capture Authorized Transactions

    Merchants can manually capture an authorized transaction in the Bolt Merchant Dashboard. Capturing a transaction confirms that the order is ready for fulfillment, and adds the transaction to the next day’s settlement and payout.


  • Confirm Order Rejection

    Merchants can confirm Bolt’s fraud decision while an order is in the Recently Rejected status. This action is called a confirming a rejection.


  • Enable Affirm for Shoppers

    Enable your shoppers to pay using Affirm’s installments during checkout. Unsure which alternative payment methods to set up? See all supported alternative payment methods. Prerequisites Merchants must have a pre-existing relationship with Affirm before setting up this payment method. How to Add Affirm to Bolt Checkout Reach out to your Customer Service Manager (CSM) to have the feature activated before completing the following steps: Log in to the Bolt Merchant Dashboard.


  • Enable Afterpay for Shoppers

    Enable your shoppers to pay using Afterpay’s installments during checkout. Unsure which alternative payment methods to set up? See all supported alternative payment methods. Prerequisites Merchants must have a pre-existing relationship with Afterpay before setting up this payment method. How to Add Afterpay to Bolt Checkout Reach out to your Customer Service Manager (CSM) to have the feature activated. During setup you will need to provide the following information: Afterpay Account ID Afterpay Secret Key


  • Enable Paypal for Shoppers

    Enable shoppers to pay using their PayPal account during checkout. Unsure which alternative payment methods to set up? See all supported alternative payment methods. Prerequisites Merchants must have a pre-existing relationship with Paypal before setting up this payment method. How to Add PayPal to Checkout Log in to the Bolt Merchant Dashboard. Navigate to Settings > Checkout. Scroll to Alternative Payment Settings. Select Sign up for PayPal. You are redirected to PayPal to log in.


  • Export Bank Transfer Statements

    Use Bank Transfer statements to report out the settled net volume funded to your bank account during each respective funding cycle. Bank Transfer statements become available each business day. See the Payout Schedule for more information on how settlements are processed.


  • Export Funding Detail Statements

    Funding Detail statements become available every business day and also at the end of each month.


  • Export Payment Events

    Export individual transaction details line-by-line in a CSV(Comma Separated Value) file. The events reported include processor events, fraud decision events, and order status updates.


  • Export Transactions

    Merchants can export transaction data for various reporting purposes from the Bolt Merchant Dashboard.


  • Force-Approve Orders

    Merchants can override Bolt’s fraud decision while an order is in the Recently Rejected status. This action is called a force-approval. Bolt does not indemnify any fraudulent chargebacks incurred on force-approved orders.

    If the Rejection Override Window ends without a forced approval, the authorization is voided without capture. The order’s status then changes from Recently Rejected to Permanently Rejected.


  • How to Test Bolt Checkout

    This article assumes that you have implemented Bolt Checkout, built a Merchant API, and created Transaction Webhooks. Use this guide as an overview for approaching your tests.

    Before moving to production, merchants should self-certify that all applicable tests have passed. If a test fails, reach out to Bolt Success team for assistance.


  • Import Past Order Data

    As a merchant, you can import any existing order and chargeback data you have collected directly into Bolt. Doing this adds an extra layer of intelligence to our risk models by allows us to understand your typical shopper’s behavior.


  • Infrastructure Reliability Policy

    Availability and Uptime

    Bolt maintains an industry-leading 99.999% uptime and monitors all services 24/7/365. You can verify service uptime by going to https://status.bolt.com.

    We utilize a containerized architecture and leverage the most advanced container orchestration tools to ensure services never go down. Containers will automatically scale up as our traffic increases, thus ensuring consistently fast response time at peak times.


  • Issue Refunds

    Bolt strongly recommends that you utilize your eCommerce platform’s order management system to issue refunds. This action triggers Bolt to issue a refund to the shopper. Bolt retains both the processing fee and Bolt fee on refunded transactions.


  • Log in to the Dashboard

    Merchants can log into the Bolt Merchant Dashboard with their username and password. Only administrators can create and edit users. Read about user management.


  • Manage Internal Devices

    Merchants can configure their internal devices to disable account-based checkout. This improves backoffice order workflows and ensures a higher rate of order indemnification. For more information, see our best practices article on backoffice & phone orders.


  • Manage Users & Notifications

    Admins and Developers can manage users of their Merchant Account from the Bolt Merchant Dashboard.


  • Place Orders with the Virtual Terminal

    The Virtual Terminal is a transaction portal that allows merchants to charge a credit card on behalf of a customer. Common reasons for using the virtual terminal include: to place a phone or in-person order, or to add a charge for an altered order (such as adding expedited shipping).


  • Recharge a Shopper

    Bolt allows merchants to recharge existing customer using the payment information on file. Merchants may recharge a card for many reasons, for example, additional charges or recharging a voided transaction. Because recharges require an existing transaction, recharges cannot be processed on a different card.


  • Set Up Bolt for Authorize.net

    How to Integrate with Authorize.net Contact your Customer Success Manager and have the Bolt team set Authorize.net as your Payment Processor before getting started. 1. Obtain your Merchant ID & Transaction Key Follow the official Authorize.net instructions here to obtain your Merchant ID and Transaction Key. These will be added to your Bolt merchant account. 2. Link Authorize.net to Bolt Login to the Bolt Merchant Dashboard. Navigate to Settings > Payments.


  • Set Up Bolt for Radial

    How to Integrate with Radial 1. Add Bolt IPs to Allowlist List If you are using a blocklist, allow the following IPs: 13.57.173.93 18.236.33.230 34.209.104.177 52.36.152.150 12.2.150.168/29 12.249.26.128/30 50.18.19.8 2. Add Radial Keys to Bolt You must be an admin in your Bolt Merchant Account to complete the following steps. Log in to the Radial Console. Navigate to Profile > API Keys. Obtain the following: Store ID API Key Base URL (This is an optional value only needed if Radial has assigned a unique base URL to your merchant account) Copy the required details.


  • Set Up Bolt for Stripe

    How to Integrate with Stripe Contact your Customer Success Manager and have the Bolt team set Stripe as your Payment Processor before getting started. If you use one stripe account across multiple websites, Bolt must create a Bolt Merchant Dashboard instance for each website. 1. Link Stripe to Bolt Login to the Bolt Merchant Dashboard. Navigate to Developers > API. Scroll to Stripe Keys. Select Link Your Stripe Account.


  • Submit Historical Processing Statements

    Merchants onboarding to Bolt may need to provide historical payment processing statements. These statements must include the following details: all processing fees, chargebacks and associated fees, total payment volume (TPV) for each card type, refunds, and transaction details. Bolt typically requires 12 months of statements for pricing analysis and onboarding.


  • Switch Merchant Divisions

    If you use Bolt on multiple websites, you may have access to multiple merchant dashboards. By default, when you log into Bolt you will see the Bolt Merchant Dashboard of the first website to which you were given access.


  • Transaction Investigation Guide

    Merchants can examine their transaction feed to gather information about its status, shopper, and why it was or was not approved. This guide applies information found in the View Order Rejection Reasons guide and the Fraud Review Process reference article to real-world scenarios.


  • View Analytics

    Merchants can view analytics by navigating to the Analytics tab. Analytics include data trends across transactions, payments, risk analysis outcomes, and funding. Information displayed is updated hourly.


  • View Funding Analytics

    Funding Analytics displays a visualization of funds deposited to your merchant bank account as a bar graph over time, allowing you to discover trend and gauge a long-term median.


  • View Geographic Analytics

    The Geography Dashboard provides a map of transactions across the United States.


  • View Order Rejection Reasons

    Merchants can review Bolt’s fraud decisioning to gain insight into why a transaction has been flagged as a risk. For a full breakdown, see the Fraud Scoring section of our Fraud Review Policy.


  • View Payment Analytics

    Payment Analytics displays a breakdown of revenue by method of payment (e.g., card network).


  • View Risk Analytics

    Risk Analytics displays key metrics like approval rates and rejection rates across dimension such as device type (e.g., mobile).


  • View Subscriptions

    Merchants can view subscriptions by navigating to the Subscriptions tab. This tab only displays when subscriptions are set up.Read more about the Subscriptions feature.


  • View Transaction Analytics

    Transaction Analytics displays order details, grouped by merchant division, for the last 60 days. Transaction Analytics Metric Type Description Transactions Table Total transaction value for defined scope of orders, organized by division. Revenue Table Total revenue amount for defined scope of orders, organized by division. Average Order Value Table Total average order value for defined scope of orders, organized by division.


  • View Transaction List

    The List View displays all transactions in a given timeframe, as well as their key details.


  • View Transactions

    Merchants can view transactions from the Bolt Merchant Dashboard. By selecting a transaction, you get access to transaction details and actions such as force-approvals, recharges, refunds, re-reviews.


  • Void Authorized Transactions

    Merchants can manually void an authorized transaction in the Bolt Merchant Dashboard. Voiding an authorization cancels the shopper’s order prior to the capture of funds. Bolt does not collect fees on voided orders.