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order actions

  • Capture Authorized Transactions

    Merchants can manually capture an authorized transaction in the Bolt Merchant Dashboard. Capturing a transaction confirms that the order is ready for fulfillment, and adds the transaction to the next day’s settlement and payout.


  • Confirm Order Rejection

    Merchants can confirm Bolt’s fraud decision while an order is in the Recently Rejected status. This action is called a confirming a rejection.


  • Force-Approve Orders

    Merchants can override Bolt’s fraud decision while an order is in the Recently Rejected status. This action is called a force-approval. Bolt does not indemnify any fraudulent chargebacks incurred on force-approved orders.

    If the Rejection Override Window ends without a forced approval, the authorization is voided without capture. The order’s status then changes from Recently Rejected to Permanently Rejected.


  • Fraud Review Process

    fraud review

    Every order which passes through Bolt Checkout undergoes Bolt’s Fraud Review process; there are three major steps in the Fraud Review process: the shopper pays, the order is checked by our fraud engine, and then the order is analyzed by Bolt’s Fraud Team.


  • Issue Refunds

    Bolt strongly recommends that you utilize your eCommerce platform’s order management system to issue refunds. This action triggers Bolt to issue a refund to the shopper. Bolt retains both the processing fee and Bolt fee on refunded transactions.


  • Manage Risk

    Add Shoppers to Your Allowlist How to add or remove customers from your Allowlist for bypassing fraud protection services. Confirm Order Rejection How to confirm the rejection of orders in the Bolt Merchant Dashboard. Force-Approve Orders How to force-approve orders in the Bolt Merchant Dashboard. Issue Refunds How to issue refunds in the Bolt Merchant Dashboard.


  • Place Orders with the Virtual Terminal

    The Virtual Terminal is a transaction portal that allows merchants to charge a credit card on behalf of a customer. Common reasons for using the virtual terminal include: to place a phone or in-person order, or to add a charge for an altered order (such as adding expedited shipping).


  • Recharge a Shopper

    Bolt allows merchants to recharge existing customer using the payment information on file. Merchants may recharge a card for many reasons, for example, additional charges or recharging a voided transaction. Because recharges require an existing transaction, recharges cannot be processed on a different card.


  • Submit a Re-Review

    Merchants can submit an order for re-review for recently rejected transactions that meet certain conditions. Bolt recommends reading the fraud review process before submitting an order for re-review.


  • View Transactions

    Merchants can view transactions from the Bolt Merchant Dashboard. By selecting a transaction, you get access to transaction details and actions such as force-approvals, recharges, refunds, re-reviews.


  • Void Authorized Transactions

    Merchants can manually void an authorized transaction in the Bolt Merchant Dashboard. Voiding an authorization cancels the shopper’s order prior to the capture of funds. Bolt does not collect fees on voided orders.